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User Unable to Login Issues

Issue​

User is unable to log in to the system.

Resolution Steps:​

Step 1: Verify User Existence​

To resolve the issue, first, ensure that the user account exists in the system. To do this:

  1. Log in as an administrator.
navigation

👉 Go to Web Admin → Manage → Users

  1. Search for the username in question.
  2. Confirm that the user account is listed and active.

Step 2: Validate Password Entry​

Next, verify that the password entered by the user is correct. Ensure that:

  1. The password is entered correctly, paying attention to case sensitivity and special characters.
  2. The user has not forgotten their password or is using an outdated password.

Step 3: Confirm Context Assignments​

Next, check if the user has been assigned the necessary contexts to access the system. To do this:

  1. Log in as an administrator.
navigation

👉 Go to Web Admin → Manage → Users

  1. Locate the user account.
  2. Click the Action button next to the username and select Edit.
  3. In the user edit page, verify that the Allowed Contexts are correctly assigned to the user.

Step 4: Check the Auth Log​

The Auth Log records every login attempt, including failed ones and the reason for each failure.

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👉 Go to Web Admin → Manage → Auth Log

Search for the username and read the Message column for the failed attempt. See Auth Log.

By following these steps, you should be able to identify and resolve the issue preventing the user from logging in to the system.

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